What Is Medical Home Care Coordination?
Medical Home Care Coordination is a team-based approach to patient and family care that extends beyond time spent with your doctor. A Medical Home Care Coordinator (MHCC) can work with your family in:
- Assisting patients, families, and caregivers with navigating the healthcare system and promoting patient, family, caregiver self-care and advocacy
- Coordinating services and follow-up for patients, families, caregivers with social determinants of health
- Referring patients to community and social resources for additional help and support
If you would like to work with our Medical Home Care Coordinator, or have any questions as to what we can do to help your family in any of the above areas, please contact our office and ask for Angie, our Medical Home Care Director.
What Is a Medical Home Care Coordinator?
The Medical Home Care Coordinator (MHCC) recognizes and embraces the idea that patients and their families are cared for by a team of healthcare professionals that extends beyond the exam room. The MHCC ensures that patients receive care and resources that are accessible, family-centered, continuous, comprehensive, coordinated, compassionate, and culturally effective.
Access
Fairview Pediatrics understands how important it is for you to be able to see your doctor at a time that is convenient for you. We are open 5 days a week and also have Saturday morning availability for emergent appointments . Our office has clinical staff available by phone to provide advice and triage during office hours, and we always have one of our providers on call to answer your urgent questions in the middle of the night.
Family Centered
At Fairview Pediatrics we recognize the important role that family plays in ensuring your child’s health. We respect and honor the care that you and your family provide for your child and we believe that decisions about your child’s health need to be made by the family.
Continuous
We believe that patients should have an established primary care provider who they see for most appointments. Your child’s Primary Care Provider will be familiar with your child’s medical history and will be better equipped to recognize anything unusual in your child’s health.
A major aspect of the MHCC is reviewing the Health Needs Assessment form you complete at your child’s well visits. When you are seen in our office you will receive not only exceptional care but a plan jointly created by you and the MHCC that will serve as a roadmap of care for after you leave the office.
Comprehensive
We provide primary care for your child and will work closely with you and your family to ensure that you are able to access any additional care that might be necessary including specialty medical care and mental health care. Our Medical Home Care Coordinator will support you and your family in accessing resources in the community and can serve as an advocate to bridge the gap between Fairview Pediatrics and specialty medical care, schools, and resources in the community.
Coordinated
We work closely with your family to discuss plans of care and to ensure that you understand the care that your child needs. In the event that your child needs to see a specialist outside of Fairview Pediatrics, our Referrals Coordinator will assist you in obtaining a referral from your insurance company and scheduling the appointment. Our Medical Home Care Coordinator will follow up with you to see if you have any questions or comments you would like your child’s PCP to be aware of.
Compassionate
At Fairview Pediatrics, we want you and your family to feel welcome and supported. We genuinely care for the health and well being of your family and will listen to your concerns with respect and patience. We recognize that the health of your child is dependent on the health of your family as a whole and want to hear about any stressors or challenges that you might be facing.
Culturally Effective
We welcome and respect the diverse values, cultures, beliefs, and languages at Fairview Pediatrics. For our patients who do not speak English, we will arrange for professional medical interpretation by phone to ensure that you and your family understand the important information being shared about the health of your child.